FAQ's

The Most Frequently Asked Questions of Logistics

Find clear answers to common questions about our storage, delivery, and construction logistics services designed to help contractors plan with confidence.

GENERAL SERVICE QUESTIONS

We provide secure off-site storage, material receiving, staging, and scheduled delivery specifically for contractors and construction projects.

Trade contractors, general contractors, construction managers, and suppliers who need secure storage and reliable material logistics.

No. We actively manage materials — receiving, organizing, staging, and delivering them when you need them.

Self-storage gives you space. We provide space plus logistics, handling, security, and delivery.

No. Many of our members are small to mid-size trades without shop or yard space.

DIRECT SHIPPING & RECEIVING

Yes. We receive materials on your behalf, inspect for visible damage, and notify you upon arrival.

We document condition at receipt and notify you immediately so you can address it with the supplier.

Receiving includes a short dwell window. Storage or staging fees apply after that period.

PRICING & MEMBERSHIP

Most clients use a monthly membership that includes storage, access, and baseline services. Optional services are billed separately.

Membership locks in priority access, predictable pricing, and availability — especially during busy periods.

Memberships are typically month-to-month, with discounts for longer commitments.

Overages are billed at published rates or you may upgrade tiers.

SECURITY & RISK

The facility is monitored, access-controlled, and designed specifically to reduce construction material theft.

Jobsite theft, weather exposure, and delivery delays cost time and money. Off-site storage reduces risk and disruption.

Responsibility depends on the circumstances and coverage in place. All materials are tracked upon receipt and movement.

STORAGE & ACCESS

Materials are stored in assigned, secured zones — pallet bays, cages, or dedicated footprints — depending on your plan.

Access depends on your membership tier. Standard hours are included; emergency or after-hours access is available for a fee.

We carry facility and liability insurance. Members may also insure their own materials; coverage options vary by tier.

Tools, pallets, boxed materials, fixtures, finishes, and certain oversized items. Hazardous materials are not permitted.

Storage terms are flexible and month-to-month. Long-term and project-based storage are both available.

STAGING & DELIVERY

Staging means organizing materials by project, phase, unit, or floor so they arrive job-ready instead of in bulk.

Yes. Scheduled deliveries are available, with optional short-notice or time-specific delivery windows.

Yes, with advance notice. Special handling fees may apply based on size, weight, or equipment required.

 

Off-hour and emergency deliveries are available depending on tier and availability.

GENERAL CONTRACTOR & CM QUESTIONS

Yes. Controlled deliveries and staging reduce trade stacking, delays, and material conflicts onsite.

Yes. We frequently manage multi-trade staging and phased deliveries.

Service areas vary; deliveries are typically regional and scheduled in advance.

Standard notice applies by tier. Short-notice requests are available for an additional fee.

We’re built for schedule volatility. Changes can usually be accommodated with proper communication.

Construction logistics has historically been fragmented. Lead Time was built specifically to fill that gap.

Most members save money through reduced theft, fewer delays, less re-handling, and better labor efficiency.

Uncontrolled materials — arriving too early, too late, or to the wrong place